Ooyala: The Tech Support Leader

Ooyala knows you need to stay on-air 24/7. We’re a trusted partner to some of the world’s biggest media companies precisely because we deliver world-class support. Our expert global tech support team stands ready to address any issues or interruptions you experience.

Ooyala: The Tech Support Leader
Ooyala is built on technology, and you’ll find that our engineers are eager to support you. Your success is our top priority. Ooyala offers various levels of support to meet your needs which can include email, website, and even phone help 24/7.

Support and Community

Something not working as expected?
Create a support ticket. »

Get support! Share tips & discuss video-related topics
Visit the Ooyala Community. »

Available Support Features Include

  • Online Support System

    Create a ticket on our website (and set your customer impact level) for direct action by our tech support team.

  • Telephone Support

    24-hour phone support for high-priority issues, 7 days a week.

  • Priority Response

    Key support customers get priority response over other users on issues with similar impact.

  • Multi-Stage Escalation

    A support engineer will reproduce and troubleshoot your issue, then escalate as necessary to support staff, other engineers, or even to the VP of Engineering.

  • Multiple Support Seats

    Up to 5 people on your team can be designated to identify issues, create support tickets or call or phone support.

  • Software Releases

    If needed, emergency software releases can be created to resolve issues for key support customers. 

  • Support Website

    Resolve issues yourself using the wide range of help on our support site.

  • Account Management

    Key support accounts are eligible for personal account manager service.