Ooyala knows you need to stay on-air 24/7. We’re a trusted partner to some of the world’s biggest media companies precisely because we deliver world-class support. Our expert global tech support team stands ready to address any issues or interruptions you experience.
Ooyala: The Tech Support Leader
Available Support Features Include
Online Support System
Create a ticket on our website (and set your customer impact level) for direct action by our tech support team.
24-hour phone support for high-priority issues, 7 days a week.
Key support customers get priority response over other users on issues with similar impact.
A support engineer will reproduce and troubleshoot your issue, then escalate as necessary to support staff, other engineers, or even to the VP of Engineering.
Multiple Support Seats
Up to 5 people on your team can be designated to identify issues, create support tickets or call or phone support.
If needed, emergency software releases can be created to resolve issues for key support customers.
Resolve issues yourself using the wide range of help on our support site.
Key support accounts are eligible for personal account manager service.