Powering personalized video experiences across all screens.
Services > Account Management
Partners for your video success

Our global customer success team is here to help your business thrive. Key accounts with appropriate service agreement are assigned a designated customer success manager from day one to help to get their teams up to speed as quickly as possible. We'll help you get results and stay current on trends and best practices.

Contact Us

Customers assigned a customer success manager (CSM) can begin working the day our agreement takes effect to configure and optimize their backlot account. Your CSM will work with you to gain a clear understanding of your business goals, to help you develop a timeline for launch, and to schedule formal training sessions for everyone who’ll be working with Backlot.

"We expect the highest standards of technical backup to help us implement the video experiences on our Time Inc. and CNN web properties in Mexico. Ooyala always comes through." Federico Zubirán Cuarón, Sr. Development Manager at Grupo Expansion (A Time, Inc. Company)

  • Train Your Team

    Your CSM will help your team learn Backlot and keep up with new features through tutorials, how-to-videos and webinars led by our best and brightest.

  • Track Results, Earn More

    We'll help you understand video engagement and show you ways to personalize your video to earn more from advertising, sponsorships and subscriptions.

  • Build and Deploy

    Do you have an ambitious new idea? A custom video requirement? Let your CSM introduce you to Ooyala's Professional Services Group. They can build the custom features and integrations you need.

  • Advocate for You

    Our partners often have ideas for new features or ways to improve their workflow. Your CSM will gather your feedback and feature requests and make sure they're considered for the Ooyala product roadmap.

  • Look Ahead

    Innovation is what Ooyala does best. We want to know your needs and where your organizations is headed. Your CSM will track your requirements and make sure we're on the same map and the same page.