At Ooyala, It’s Personal

From your first engagement with Ooyala, through the development and deployment of your solution, you’ll feel it: at Ooyala customer service is not a department, it’s an attitude. We are passionate about partnering with our customers to bring their video visions to life.

Committed to Delivering Results

We offer professional services, customer training programs, world-class support, and the smartest, most dedicated account management team in the business. 

Experts Dedicated to Optimizing Your Business and Your Experience

 
Overview
 
Key accounts with appropriate service agreement are assigned a designated customer success manager (CSM) to get their teams up to speed fast, get results and align on technology trends and best practices.
On-boarding

Your CSM will provide account set up, training, and relationship management

Advocacy

Your CSM will keep you apprised of technology trends and will track your requirements to make sure we’re on the same page.

Future Proofing

Your CSM ensures cross functional teams engage for seamless technology integrations, customizations and solutions launches.

Bussines Optimization

As your eyes, ears and advocate inside Ooyala, your CSM will gather and track your feedback and requests and work to align our mutual roadmaps.

Peace of Mind

Your CSM ensures cross functional teams engage for seamless technology integrations, customizations and solutions launches.

Full Service, Global Consulting Organization Delivering End to End Solutions

Our deep video experience and proven deployment methodology allow us to deliver rich, highly engaging offerings and unmatched results, at scale, faster than any competitor.

Proven deployment methodology

Using scalable architecture and an Agile approach for reduced time to market

Rich configurable platform

Leveraging video user experience design expertise and flexible workflow integrations

Dedicated team

With deep industry experience, leveraging best practices at a local and global scale

Business Consulting services

Advising clients on how to derive maximum value from video. Learn More.

A Wide Range of Available Resources Ranging From Fundamental to Advanced Training

Learn best practices and keep up with new features through tutorials, how-to-videos, webinars and on-site training programs led by our best and brightest.
View our Training Videos »
Standardized training packages
Recommended learning paths to help you ramp up fast, and hit the ground running
Customized training available
Personalized to meet your teams’ unique needs and challenges
Material delivered the way you want
Live online, live in-person, videos, recorded tutorials and webinars all available

Trusted Global Support Team that Knows You Need to Stay On-Air 24/7

Our expert global tech support team stands ready to address any issues or interruptions you experience. Visit our Technical Support Center »

Gold Support includes

  • Online Support Ticket System
  • Multi-Stage Escalation
  • Support Website
  • Community Forum
  • Telephone Support
  • 24-7 Support
  • Basic Configuration Assistance
  • On Demand Training
  • TS Operations Review
  • Business Reviews
  • Multi-Language Support
  • Priority Response Time
  • Customer Success Management
  • Emergency SW Releases
  • Live Events
  • 3rd Part Integration
 
 

"Ooyala...is becoming the platform on which the next generation of large-scale deployments are built."

Gary Traver, Director of Telstra Media

"Ooyala's dedicated support and account teams have paid excellent attention to our needs."

VOX Media

"Ooyala is simple, central and customer centric. What else could one ask for?"

Webqem

"We chose Ooyala because of their superior client service and relationship, and because they move much faster than anyone else."

Expansion S.A. de C.V

Share Tips and Discuss Video Topics Across the Industry Knowledge Base in the Ooyala Community

Knowledge base and community forums available. Visit our Community Center »
Share your knowledge, seek advice, exchange tips and tricks, even ask for new features or submit ideas to our product team in our Community Forums.
Find product training materials, helpful “How-To” articles, videos and documented Best Practices in our knowledge base.