At Ooyala, It’s Personal

From your first engagement with Ooyala, through the development and deployment of your solution, you’ll feel it: at Ooyala customer service is not a department, it’s an attitude. We are passionate about partnering with our customers to bring their video visions to life.

Ooyala is committed to delivering results and ensuring peace of mind.
We offer world-class technical services and support, robust training, a thriving community,
and the smartest, most dedicated account management team in the business.

Account Management
Technical Support
Training and Community

Experts Dedicated to Optimizing
Your Business and Your Experience

From initial engagement through the growth of your business, we partner with you every step of the way.


On-Boarding

We provide account set up, training, and relationship management to get you up and running fast

Advocacy

As your eyes and ears inside Ooyala, we gather and track your feedback and work to align our mutual roadmaps

Future Proofing

We keep you apprised of technology trends and track requirements to push you ahead of the competition

Business Optimization

We monitor your business and make recommendations to help maximize revenues and reduce costs

Peace of Mind

We help cross functional teams engage efficiently and keep your solution running smoothly

On-Boarding

We provide account set up, training,
and relationship management to
get you up and
running fast

Advocacy

As your eyes and
ears inside Ooyala,
we gather and track your feedback and work to align our mutual roadmaps

Future
Proofing

We keep you apprised of technology trends and track requirements to push you ahead
of the competition

Business Optimization

We monitor your business and make recommendations to help maximize revenues and reduce costs

Peace of Mind

We help cross
functional teams
engage efficiently
and keep your
solution running
smoothly

Technical Services, Support and Training
Keep Your Business Running Smoothly 24/7

Visit Technical Support Center »

Available Support Includes

  • Online Support Ticket System
  • Multi-Stage Escalation
  • Support Website
  • Community Forum
  • Telephone Support
  • Basic Configuration Assistance
  • On Demand Training
  • Operations Review
  • Business Reviews
  • Multi-Language Support
  • Priority Response Time
  • Customer Success Management
  • Live Events

A Wide Range of Available Resources
From Fundamental to Advanced Training

Learn best practices and keep up with new features through tutorials,
how-to-videos, webinars and on-site training programs led by our best and brightest.

View Training Videos »

Standardized Training Packages

Recommended learning paths to help you ramp up
fast, and hit the ground running.

Customized Training Available

Personalized to meet your teams’ unique needs
and challenges.

Material Delivered the Way You Want

Live online, live in-person, videos, recorded
tutorials and webinars all available.

Share Tips and Discuss Video Topics Across the
Industry Knowledge Base in the Ooyala Community

Visit our Community Center »

Search the Community

Search the Community for quick, easy to access answers.


Community Forum

Share your knowledge, seek advice, exchange tips and tricks, even ask for new features or submit ideas to our product team in our Community Forums.


Support Center

Find the documentation you need in the Support Center.


Share Tips and Discuss Video Topics Across the Industry Knowledge Base in the Ooyala Community

Knowledge base and community forums available. Visit our Community Center »
Share your knowledge, seek advice, exchange tips and tricks, even ask for new features or submit ideas to our product team in our Community Forums.
Find product training materials, helpful “How-To” articles, videos and documented Best Practices in our knowledge base.